If you pre-ordered Luke Roberts smart lamps through Kickstarter or Indiegogo and did not receive your reward yet, it can have one of the following reasons:
- If you are based in US or Canada, the shipping has not yet started due to pending final factory certification. Without the certification of the assembly line, we cannot safely send your rewards. We inform on the current progress though Kickstarter and Indiegogo updates.
- If you have replied to the backer survey and have selected the option to wait for the lamp version with certified Apple HomeKit integration, we have not yet started shipping because the required certification and integration is not completed yet. We inform on the current progress though Kickstarter and Indiegogo updates.
- You might not have replied to the backer survey which was sent out by mail. We needed you shipping address and lamp preference in order to send your lamp(s). The survey has been closed by now, after being open for several months. If you have not yet provided your shipping address and lamp preference through the survey, please contact us by e-mail at email@example.com in order to redeem your reward.
If you haven't received your reward due to any other reason, please also reach out to us through firstname.lastname@example.org